I was very impressed by the route that the RM team at Travis Country, Texas have decided to take to inform their approach to email archiving. Rather than trying to solve the problem themselves, buy in a 'solution' or hope that the issue will just go away they have embraced Web2.0 technologies to start a debate within the profession and to canvas the views of fellow professionals to inform their decision making.
This approach involves a series of web pages outlining the situation they find themselves in and explaining the three basic routes they see ahead, each clearly explained by means of a series of short YouTube clips.
They are then encouraging all RIM professionals to contribute their views and opinions via a project blog
Not only is the integrated use of such tools for this kind of purpose pretty unusual in our profession, but the content is also thought-provoking too. The three options under discussion span the range of thinking in this area and their observations that records management is now operating in 'a new dynamic' and that many of the approaches that we still try and employ were originally designed for a (completely different) paper-based world certainly rings true to me.
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